The Essential Visit
Focused in-home technology help, handled simply and professionally.
Service Overview
The Essential Visit is designed for a specific issue or setup that needs calm, capable attention.
Whether it’s getting a new TV connected, resolving Wi-Fi issues, or making sense of a device that isn’t behaving as expected, The Mercer provides clear guidance and practical solutions — without rushing or unnecessary complexity.
$125
Service Details
• Includes up to 60 minutes of in-home service
• Designed for focused setup or troubleshooting
• Additional time billed at $95 per hour
• Any additional time is discussed and approved before proceeding
What’s Included
• In-home setup or troubleshooting
• Help with TVs, phones, Wi-Fi, streaming, and everyday devices
• Clear explanations tailored to your comfort level
• Practical recommendations when appropriate
• Respectful, professional service in your home
Best For
• Solving one or two specific technology issues
• Setting up new devices
• Getting quick, competent help without ongoing service
Services are provided for general technology support and guidance. Outcomes may vary depending on third-party equipment, software, or internet providers.
Winston-Salem & The Triad Area. By Appointment Only.