Technology, Simplified —
In Your Home.

Calm, capable help with everyday technology — TVs, phones, Wi-Fi, streaming, and smart home systems, handled with clarity and care.

Technology Shouldn’t Feel
Overwhelming

The Mercer was built on a simple idea: technology should make life easier, not more frustrating.

We provide calm in-home support for people who simply want their technology to feel manageable, and under control.

Whether you need help yourself or you’re arranging support for someone you love, our approach is patient, respectful, and thoughtfully tailored to the way you live.

Choose the level of support that fits your needs.

The Essential Visit

$125

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The Standard Visit

$185

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The Mercer Membership

$275

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What Clients Are Saying

Real experiences from clients who wanted technology to feel simple again. Many reached out feeling frustrated or overwhelmed. Here’s what their experience was like.

  • "We wanted to switch from cable to fully streaming, but the process felt overwhelming. Roku devices were installed on all of our TVs, our streaming services were set up, and we were patiently walked through how everything worked. We were even left with a simple reference guide so we wouldn’t forget. It made the whole transition easy and stress-free — something that had felt far more complicated before."

    — Lynn C.

  • "I was trying to set up YouTube TV and kept running into problems with passwords and account access. Everything was handled quickly and explained clearly so I could understand what was happening. Having someone come to the house and handle it in person made all the difference."

    — Kay E.

  • "I needed one-on-one help getting back into my Google account and was completely stuck. What started as a small issue quickly became urgent, and I needed it resolved fast. Within a short time, everything was sorted — step by step, clearly explained, and handled with total professionalism. Efficient, calm, and exactly the kind of personal help that’s hard to find now."

    — Ann G.

  • "I’m far more comfortable hiking through the woods than navigating a smartphone, so I needed a proper introduction to my new iPhone. We went through everything — setup, organizing apps, using the camera, even tracking down contacts and photos I thought were gone for good. We also moved my email from Outlook to Gmail and set up a reliable backup system for my desktop. After a few focused hours, everything was sorted. I now understand what I’m doing — which is a welcome change."

    - Ron M.